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Committed to Safety

OEI is committed to protecting your safety. We follow CDC guidelines and recommendations from local health authorities to ensure your well-being, including:


No need for in-office visit

Customers may qualify for a no-cost CapTel phone without visiting their audiologist or doctor’s office. Easy-to-use forms and directions are provided online.


No-Contact Delivery Available

If you choose, your CapTel phone can be shipped directly to your home or office. Free in-person installation is also offered where available.


Easy access to help

Simple how-to videos, support materials, and access to customer service are all conveniently available online, helping you be comfortable and confident using CapTel. In addition to in-home visits, your local Outreach Educator can help you over the phone, over email, or over online chat. Whatever method you prefer.


Protective measures

Where in-person installations are requested, we follow stringent safety procedures including frequent sanitization of equipment. We confirm in advance that everyone involved is healthy. If either you or an OEI team member is not feeling well or has a fever, the appointment must be rescheduled.


Staying safe – everywhere

OEI team members are part of your local community and respect the health and safety guidelines for your specific area. In some locations, our safety procedures may go above and beyond local directives, all in an effort to ensure your well-being.

Now more than ever, we understand how important it is for you to be able to connect with family, friends, medical staff, and the world around you. We’re dedicated to doing everything we can to help make those connections possible.


Get A CapTel

No-Cost Captioned Telephone for People with Hearing Loss

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