Short for Captioned Telephone, CapTel is a telephone designed for people with hearing loss. It works like other amplified telephones, with an important addition: Every word your caller says is displayed on the CapTel screen to read. Similar to closed captioning for TV.
Dan became hooked on helping people with hearing loss after he received his own CapTel Captioned Telephone. He loves his job because he and his clients can relate to each other, and he finds it so rewarding to watch them make their first call and actually see and understand what the caller is saying. Dan is always on the go, volunteering at the Animal Humane Society, traveling, walking, and flying on his flight simulator. He also spends time with his two pilot sons, one who is a captain for Delta Airlines, and the other who just finished his 9th tour of duty. He's beyond proud of his sons, and also of the work he does for OEI.
"In my life the cup is truly overflowing! I enjoy investing my energies in those people in my life and those that I meet along the way. At this stage in my life I am looking to 'give back' and assist others who are in need." After 42 years in the telephone industry, Paul retired in 2016 and spent the following year building out his new life, part of which involves working for OEI. Paul especially loves working with Seniors as each one has seen a lot in this life and has a story to tell that everyone can learn from. For Paul, giving people the ability to communicate better with friends and loved ones by installing CapTel telephones is extremely fulfilling. A devoted family man, Paul also loves to travel and is an avid outdoorsman, who enjoys fishing, horseback riding, and hiking.
Susan, who has worked in the hearing industry for over 12 years, started working with OEI because she wanted to understand how the CapTel works. Once learning more about the program Susan wanted to be able to share this resource with her community. A Veteran of the US Army, six years active duty, Susan loves seeing the joy on her clients' faces when they receive their CapTel and make their first call. She has two children, and lives in Chaska, Minnesota.