Learn More About Phone Models Frequently Asked Questions No-Cost Phone Certification Form

CapTel service is part of a federally-funded program regulated by the FCC and is exclusively designed for individuals with hearing loss, under provisions of the American with Disabilities Act. No contract, no hidden fees.
  • High-Speed Internet
  • Electrical outlet
  • Standard dial-tone phone service
Follow the instructions on the No-Cost phone certification form and submit it to CapTel or give to your local Outreach Educator.
Your physician/PA/NP, audiologist, Veteran Service Officer, or other qualified hearing health professional.
Shortly after the completed form is received, we will contact you to arrange your free local on-site installation or delivery.

CapTel Phones

CapTel 2400i

CapTel 2400i

For people who prefer touch-screen technology, the CapTel 2400i has a large colorful display, dial-by-picture capability, and a built-in answering machine. Includes Bluetooth ® connectivity and speakerphone. Requirements: Telephone service, High-Speed Internet, standard electrical power.

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CapTel 880i

CapTel 880i

Ideal for people with low vision, who have difficulty viewing standard-sized captions, the CapTel 880i has extra large font sizes & display options for easy reading. Requirements: Telephone service, High-Speed Internet, standard electrical power.

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CapTel 840i

CapTel 840i

Designed for people who are comfortable with a traditional-style telephone, the CapTel 840i features a large easy-to-read display with built-in answering machine. Requirements: Telephone service, High-Speed Internet, standard electrical power.

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CapTel 840

CapTel 840

Designed for people without high speed internet access, the CapTel 840 works with a standard analog telephone line. Both the captions and the voice parts of the conversation are carried over the telephone line. Requirements: Analog telephone line(s), standard electrical power.

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Alexandra Cooper

Alexandra Cooper

612-300-1565 | alexandra.cooper@oeius.org

What is CapTel?

Short for Captioned Telephone, CapTel is a telephone designed for people with hearing loss. It works like other amplified telephones, with an important addition: Every word your caller says is displayed on the CapTel screen to read. Similar to closed captioning for TV.

About Alexandra Cooper

Alexandra has lived in 8 states, but found home in MN. She appreciates the accessibility to art, music, culture and outdoor activities that the Land of 10,000 Lakes has to offer, but most of all, she loves the people. Alexandra joined OEI after experiencing first-hand the impact assistive technology can have on an individual and their family. She states, "It is because of my personal experiences that I want my work to make a real difference in the lives of others." When not helping others, Alexandra enjoys biking, scuba diving, gardening, and spending time with friends.

Alexandra's Team

Dan MeisterDan Meister
Dan became hooked on helping people with hearing loss after he received his own CapTel Captioned Telephone. He loves his job because he and his clients can relate to each other, and he finds it so rewarding to watch them make their first call and actually see and understand what the caller is saying. Dan is always on the go, volunteering at the Animal Humane Society, traveling, walking, and flying on his flight simulator. He also spends time with his two pilot sons, one who is a captain for Delta Airlines, and the other who just finished his 9th tour of duty. He's beyond proud of his sons, and also of the work he does for OEI.​
Ferry VueFerry Vue
Ferry was first introduced to CapTel by his wife who has moderate hearing loss and wears hearing aids. She received her first CapTel for work. After seeing the difference the CapTel made for his wife, Ferry set about to spread the word to help others with hearing loss and joined OEI. In his down time, Ferry enjoys playing basketball, bike riding, and spending time with his wife and two children.
Jake NelsonJake Nelson
Prior to joining OEI, Jake recovered from a major accident . Because of his experience, he found a desire to help people recover something that was previously lost, which inspired him to work for OEI, making sure his clients regained their connections to their family and community though the use of the CapTel. Jake enjoys getting to know his clients and hearing their stories. In his spare time, Jake is an avid woodworker and book lover.
Paul ScribnerPaul Scribner
"In my life the cup is truly overflowing! I enjoy investing my energies in those people in my life and those that I meet along the way. At this stage in my life I am looking to 'give back' and assist others who are in need." After 42 years in the telephone industry, Paul retired in 2016 and spent the following year building out his new life, part of which involves working for OEI. Paul especially loves working with Seniors as each one has seen a lot in this life and has a story to tell that everyone can learn from. For Paul, giving people the ability to communicate better with friends and loved ones by installing CapTel telephones is extremely fulfilling. A devoted family man, Paul also loves to travel and is an avid outdoorsman, who enjoys fishing, horseback riding, and hiking.
Stew ShepardStew Shepard
Stew is a retired Firefighter and active community volunteer. For Stew, helping others connect and communicate with the world is a meaningful and rewarding. He is proud to provide CapTel! In addition to working for OEI, Stew conducts training for 55+ Defensive Driving Classes for the Minnesota Highway Safety Research Center.
Susan AdamsSusan Adams
Susan, who has worked in the hearing industry for over 12 years, started working with OEI because she wanted to understand how the CapTel works. Once learning more about the program Susan wanted to be able to share this resource with her community. A Veteran of the US Army, six years active duty, Susan loves seeing the joy on her clients' faces when they receive their CapTel and make their first call. She has two children, and lives in Chaska, Minnesota.