Short for Captioned Telephone, CapTel is a telephone designed for people with hearing loss. It works like other amplified telephones, with an important addition: Every word your caller says is displayed on the CapTel screen to read. Similar to closed captioning for TV.
Dan became hooked on helping people with hearing loss after he received his own CapTel Captioned Telephone. He loves his job because he and his clients can relate to each other, and he finds it so rewarding to watch them make their first call and actually see and understand what the caller is saying. Dan is always on the go, volunteering at the Animal Humane Society, traveling, walking, and flying on his flight simulator. He also spends time with his two pilot sons, one who is a captain for Delta Airlines, and the other who just finished his 9th tour of duty. He's beyond proud of his sons, and also of the work he does for OEI.
Ferry was first introduced to CapTel by his wife who has moderate hearing loss and wears hearing aids. She received her first CapTel for work. After seeing the difference the CapTel made for his wife, Ferry set about to spread the word to help others with hearing loss and joined OEI. In his down time, Ferry enjoys playing basketball, bike riding, and spending time with his wife and two children.
Prior to joining OEI, Jake recovered from a major accident . Because of his experience, he found a desire to help people recover something that was previously lost, which inspired him to work for OEI, making sure his clients regained their connections to their family and community though the use of the CapTel. Jake enjoys getting to know his clients and hearing their stories. In his spare time, Jake is an avid woodworker and book lover.
"In my life the cup is truly overflowing! I enjoy investing my energies in those people in my life and those that I meet along the way. At this stage in my life I am looking to 'give back' and assist others who are in need." After 42 years in the telephone industry, Paul retired in 2016 and spent the following year building out his new life, part of which involves working for OEI. Paul especially loves working with Seniors as each one has seen a lot in this life and has a story to tell that everyone can learn from. For Paul, giving people the ability to communicate better with friends and loved ones by installing CapTel telephones is extremely fulfilling. A devoted family man, Paul also loves to travel and is an avid outdoorsman, who enjoys fishing, horseback riding, and hiking.
Stew is a retired Firefighter and active community volunteer. For Stew, helping others connect and communicate with the world is a meaningful and rewarding. He is proud to provide CapTel! In addition to working for OEI, Stew conducts training for 55+ Defensive Driving Classes for the Minnesota Highway Safety Research Center.
Susan, who has worked in the hearing industry for over 12 years, started working with OEI because she wanted to understand how the CapTel works. Once learning more about the program Susan wanted to be able to share this resource with her community. A Veteran of the US Army, six years active duty, Susan loves seeing the joy on her clients' faces when they receive their CapTel and make their first call. She has two children, and lives in Chaska, Minnesota.